Haier HBF05EBSS Christmas Discounts!
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Haier HBF05EBSS Christmas Discounts!.
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It was 'ignaugurated' at a party I hosted, and the 5 gal keg didn't last long! (Of course, it was a proper beer...locally brewed Pacific Cruise Emerald Ale.)
Be prepared: After it's station up and you've had people over, you're going to be QUITE well-liked! Question comments like "I'm going to be over at your area every afternoon." Haier America should realize their best marketing ploy is joyful customers. I've had it two weeks and Haier may be selling 3 additional units soon.
OK, so what about the product rating, especially in light of all the negative comments provided earlier? Well, here's my hold on it:
- Area up was fairly simple, if you discount the fact that one fraction was missing (witness below) .
- Quality seems to be adequate. They exercise quality parts, e.g., the CO2 regulator and dispensing valve.
- It's keeping my second (post party) keg perfectly chilled and pressurized. (Since the first keg only lasted several hours, we can't ghastly mighty judgement on that.)
- It's fantastic to near home to a recent, draft beer!
- Finding a region to refill the CO2 canister can be difficult. Most commercial places will only exchange (engage your stamp original canister and give you a dilapidated, filled canister) . I finally found a fire extinguisher service that does refills after making MANY calls.
Does this get it perfect? Hardly.
My experience confirms that Haier America has bad customer service. I purcased the unit a week in reach of a party I was hosting. After getting it home and setting it up, I realized (according to the manual) that it was missing the washer that goes between the CO2 tank and the regulator. I called Haier customer service the following morning and was unnerved by how they treated me. The basic tone of their response was "tough luck." I would have to follow their procedures which were: 1) fax or send via US mail my acquire receipt 2) Allow them two business days from their receipt of this to net abet to me 3) After doing a 'confirmation' they would send me the washer within two weeks.
I was irate and told them so! I had purchased the unit specifically for my upcoming party and now would not be able to exhaust it! Their reponse: "These are our procedures."
I did two things after this:
1) I located the manufacturer of the CO2 regulator and contacted them about the possibility of getting a washer. They informed me that the regulator was redesigned and did not need a washer. Haier was supposed to include an update with their user manual (they didn't, and customer service obviously wasn't aware of this change) .
2) I located information on Haier America and faxed their CEO an scathing letter telling him what I belief about spending $500 for something and not being able to consume it at the function I bought it for! Lo and study, the next day I received a call from their corporate offices saying they would be overnighting me the missing washer. I explained I had learned it wasn't needed, but the woman calling me wasn't taking any chances. She overnighted it to me anyway. Fair of the story: Obtain your scream heard when you recieve poor service.
Anyway, my 'washerless' spot up is now working glowing and I'm loving the unit.
As the other reviewers have stated, the dispenser freezes in the serve and does not thaw, nor does the temperature of the dispenser work correctly, mine runs warm even at the highest setting. Although customer service will document your call in Ottawa, their corporate office in Unusual York will not return my call. The three repair numbers customer service gave me did no favorable as I was also told by one repair person that Haier does not reimburse the repairs and as a result they will not reach out to my home. Customer service told me twice that they have recommended to the corporate office to replace my unit, but of the five to six calls I have placed over the past two months, I have not received any calls that any progress or action will be taken. I have been trying to fetch my dispenser serviced since September.
I have owned this beer dispenser for 11 months. In that time I have had 4 service calls all for the same pickle, inability to control the temperature. At first when I got it I could not fetch the temperature to go below 47 degrees F. A service call was made and the thermostat and the thermocouple were replaced. It worked for about 5 weeks, and then the temperature went attend to 47 and stayed there. Another service call and the same solution with the same results. It works for several weeks, and then the temperature starts drifting up. In December yet another service call for the same pickle. Again the thermostat and the thermocouple were replaced. That fix lasted about four months. I belief it was finally OK. Well last month (May) it started drifting down. I kept turning the thermostat up, and the temperature kept going down after a few days. It settled at 32 degrees F, and I froze a quarter paunchy keg, and some sodas I had in there. I got another keg and now with the thermostat turned all the device up to warm it stays at 30 degrees F. I have now frozen another keg. Again I have another call into Haier customer service and have asked for a replacement. Again, they said they will send a expect to corporate and I will her from them in 72 hours. They said that five months ago I am calm waiting. I owned a Danby before this. I site the temperature once and never had a scrape. I got the Haier because I wanted a beer dispenser that would beget a half keg and the Danby was only satisfactory for quarter kegs. This thing is the pits. Do not purchase!
